Who We Are Useful Links Parent Line (NSW) Parent Line is a telephone counselling, information and referral service for parents of children ages 0 to 18 who live in New South Wales. Our service includes the Early Childhood Intervention Infoline, providing information and support about concerns about child development, disabilities and developmental delays. Parents, grandparents and carers anywhere in the state can call Parent Line on 1300 1300 52 for no more than the cost of a local call. They are available 9am to 9 pm Monday to Friday, and 4pm to 9pm on weekends.Calls are answered directly by a team of trained, professional counsellors. Staff are paid professionals with training in parenting programs and qualifications in social work or psychology.