Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

The service can be accessed by calling 1800 55 1800 or their website at

Values & Beliefs

The two main values that underpin Kids Helpline practice are empowerment and child centred practices.

Counselling from an empowerment perspective

Involves supporting and working with young people to:

  • Develop options for change
  • Understand the consequences of particular actions
  • Help identify their own resources and inform them about other resources available
  • Help develop a sense of control in their life
  • Utilise their strengths

Providing a child centred practice

Involves supporting and working with young people through:

  • Listening to and respecting what the young person has to say
  • Focusing on their needs
  • Seeing the world from their perspective
  • Believing that the young person is the client
  • Respecting the young person